141) You plan to conduct a focus group in the upcoming week. Which of the below is not true about a focus group?
a. A focus group is a means to elicit ideas and attitudes about a specific product, service or opportunity in an interactive group
environment
b. The participants share their impressions, preferences and needs, guided by a moderator
c. This approach is less structured than brainstorming
d. Compositions of a focus group can be homogenous or heterogeneous
142) When eliciting ideas about a specific product, individuals may self-censor if not comfortable with others’ backgrounds or opinions, resulting in a lower quality of data collected. Which of the below has this disadvantage?
a. Homogeneous focus group
b. Heterogeneous focus group
c. Brainstorming
d. Workshop sessions
143) When eliciting ideas about a specific product, differing perspectives may not be shared by the participants. Which of the below has this disadvantage?
a. Homogeneous focus group
b. Heterogeneous focus group
c. Brainstorming
d. Workshop sessions
144) Which of the below is used to identify interfaces between solutions and/or solution components and define requirements that describe how they will interact?
a. Solution model
b. Brainstorming
c. Workshop sessions
d. Interface analysis
145) You plan to conduct a lessons learned session. Which of the below is not true of a lessons learned process?
a. The purpose of the lessons learned process is to compile and document successes, opportunities for improvement, failures, and recommendations for improving the performance of future projects or project phases
b. Lessons learned sessions can include any format or venue that works for the key stakeholders identified as participants in these sessions
c. Lessons learned sessions may take place in formal, facilitated meetings with set agendas and meeting roles, formal or informal working sessions, or informal get-togethers, any of which may or may not include a celebration
d. The purpose of the lessons learned process is to compile and document successes, opportunities for improvement, failures, and recommendations for improving the performance of future projects or project phases and find out and assign fault
146) Which of the below is not true of a lessons learned process?
a. All participants must be prepared to avoid any urge to assign blame during these sessions or honest discussion may not occur
b. Participants may be reluctant to document and discuss problems
c. May risk becoming a “gripe” session and improvement opportunities may be neglected
d. Not useful for identifying opportunities for process improvement
147) Which of the below are characteristics of an indicator?
a. Clear, Relevant, Economical, Adequate, Quantifiable
b. Clear, Relevant, Economical, Adequate, Qualifiable
c. Clear, Relevant, Economical, Accurate, Quantifiable
d. Clear, Reliable, Economical, Adequate, Quantifiable
148) Your company wants to measure customer satisfaction but does not have surveys to do so. So the proportion of all contracts renewed is used as:
a. An indicator
b. A key metric
c. A lesson learned
d. A parameter
149) Three key factors in assessing the quality of indicators and their metrics are:
a. Reliability, Validity, Timeliness
b. Reliability, Verifiability, Timeliness
c. Redundancy, Validity, Timeliness
d. Reliability, Validity, Technicality
150) Which of the below defines ‘Reliability of an indicator’?
a. Reliability is the extent to which the data collection approach is stable and consistent across time and space
b. Reliability is the extent to which data clearly and directly measure the performance the organization intends to measure
c. Reliability is the fit of the frequency and latency of data to management’s need for it
d. Reliability is the degree to which the result of a measurement, calculation, or specification conforms to the correct value or a standard
151) Which of the below are categories of non-structural requirements?
a. Reliability
b. Performance Efficiency
c. Operability
d. Security
152) Which of the below is not included in the definition of ‘Transferability’ in non-functional requirements?
a. The ease of installing and uninstalling the application
b. The kinds of different environments an application can run in
c. The ease of migrating the application to a new environment
d. The ability to interface with other applications
153) ‘Quality of service‘requirements document which of the below qualities of a system?
a. Scalability
b. Maintainability
c. Reusability
d. Learnability
154) As part of requirements elicitation, you plan to conduct an assessment of the stakeholder’s work environment. You plan to use the passive approach to the observation technique. Which of the below is not true of this technique?
a. You will observe the user working through the business routine but will not ask questions
b. You will record what is observed, but will otherwise stay out of the way
c. You will wait until the entire process has been completed before asking any questions
d. You will observe the business process once to ensure you understand how the process works today and why it works the way it does
155) As part of requirements elicitation, you plan to conduct an assessment of the stakeholder’s work environment. You plan to use the active approach to the observation technique. Which of the below is not true of this technique?
a. You will observe the current process and take notes while you dialog with the user
b. When you have questions as to why something is being done as it is, you ask questions right away, even if it breaks the routine of the user
c. This approach is also called ‘Visible’ approach
d. You will observe the business process multiple times to ensure they understand how the process works today and why it works the way it does
156) A manager is responsible for directing 30 people. This is his:
a. Span of control
b. Control span
c. Matrix organization
d. Organization structure
157) A “market-oriented” organization may be organized around which of the following?
a. Customer groups
b. Geographical areas
c. Projects
d. Processes
158) Which of the below are process improvement methods?
a. Value stream mapping
b. Statistical analysis and control
c. Process simulation
d. Benchmarking
159) Your colleague wants some tips from you about making changes to processes in order to improve them. Which of the below can you suggest?
a. Analysis of a process to identify and remove activities that do not add value to a stakeholder, where possible
b. Reduction of the time required to complete a process (by reducing the time to perform a task or the wait time between tasks)
c. Improving interfaces or handoffs between roles and organizational units to remove errors
d. Reduction or elimination of bottlenecks and backlogs
160) Which of the below types of prototypes extends the initial interface requirements into a fully functioning system and requires a specialized prototyping tool or language?
a. Horizontal prototype
b. Vertical prototype
c. Evolutionary prototype
d. “Throw-away” prototype
a. A focus group is a means to elicit ideas and attitudes about a specific product, service or opportunity in an interactive group
environment
b. The participants share their impressions, preferences and needs, guided by a moderator
c. This approach is less structured than brainstorming
d. Compositions of a focus group can be homogenous or heterogeneous
142) When eliciting ideas about a specific product, individuals may self-censor if not comfortable with others’ backgrounds or opinions, resulting in a lower quality of data collected. Which of the below has this disadvantage?
a. Homogeneous focus group
b. Heterogeneous focus group
c. Brainstorming
d. Workshop sessions
143) When eliciting ideas about a specific product, differing perspectives may not be shared by the participants. Which of the below has this disadvantage?
a. Homogeneous focus group
b. Heterogeneous focus group
c. Brainstorming
d. Workshop sessions
144) Which of the below is used to identify interfaces between solutions and/or solution components and define requirements that describe how they will interact?
a. Solution model
b. Brainstorming
c. Workshop sessions
d. Interface analysis
145) You plan to conduct a lessons learned session. Which of the below is not true of a lessons learned process?
a. The purpose of the lessons learned process is to compile and document successes, opportunities for improvement, failures, and recommendations for improving the performance of future projects or project phases
b. Lessons learned sessions can include any format or venue that works for the key stakeholders identified as participants in these sessions
c. Lessons learned sessions may take place in formal, facilitated meetings with set agendas and meeting roles, formal or informal working sessions, or informal get-togethers, any of which may or may not include a celebration
d. The purpose of the lessons learned process is to compile and document successes, opportunities for improvement, failures, and recommendations for improving the performance of future projects or project phases and find out and assign fault
146) Which of the below is not true of a lessons learned process?
a. All participants must be prepared to avoid any urge to assign blame during these sessions or honest discussion may not occur
b. Participants may be reluctant to document and discuss problems
c. May risk becoming a “gripe” session and improvement opportunities may be neglected
d. Not useful for identifying opportunities for process improvement
147) Which of the below are characteristics of an indicator?
a. Clear, Relevant, Economical, Adequate, Quantifiable
b. Clear, Relevant, Economical, Adequate, Qualifiable
c. Clear, Relevant, Economical, Accurate, Quantifiable
d. Clear, Reliable, Economical, Adequate, Quantifiable
148) Your company wants to measure customer satisfaction but does not have surveys to do so. So the proportion of all contracts renewed is used as:
a. An indicator
b. A key metric
c. A lesson learned
d. A parameter
149) Three key factors in assessing the quality of indicators and their metrics are:
a. Reliability, Validity, Timeliness
b. Reliability, Verifiability, Timeliness
c. Redundancy, Validity, Timeliness
d. Reliability, Validity, Technicality
150) Which of the below defines ‘Reliability of an indicator’?
a. Reliability is the extent to which the data collection approach is stable and consistent across time and space
b. Reliability is the extent to which data clearly and directly measure the performance the organization intends to measure
c. Reliability is the fit of the frequency and latency of data to management’s need for it
d. Reliability is the degree to which the result of a measurement, calculation, or specification conforms to the correct value or a standard
151) Which of the below are categories of non-structural requirements?
a. Reliability
b. Performance Efficiency
c. Operability
d. Security
152) Which of the below is not included in the definition of ‘Transferability’ in non-functional requirements?
a. The ease of installing and uninstalling the application
b. The kinds of different environments an application can run in
c. The ease of migrating the application to a new environment
d. The ability to interface with other applications
153) ‘Quality of service‘requirements document which of the below qualities of a system?
a. Scalability
b. Maintainability
c. Reusability
d. Learnability
154) As part of requirements elicitation, you plan to conduct an assessment of the stakeholder’s work environment. You plan to use the passive approach to the observation technique. Which of the below is not true of this technique?
a. You will observe the user working through the business routine but will not ask questions
b. You will record what is observed, but will otherwise stay out of the way
c. You will wait until the entire process has been completed before asking any questions
d. You will observe the business process once to ensure you understand how the process works today and why it works the way it does
155) As part of requirements elicitation, you plan to conduct an assessment of the stakeholder’s work environment. You plan to use the active approach to the observation technique. Which of the below is not true of this technique?
a. You will observe the current process and take notes while you dialog with the user
b. When you have questions as to why something is being done as it is, you ask questions right away, even if it breaks the routine of the user
c. This approach is also called ‘Visible’ approach
d. You will observe the business process multiple times to ensure they understand how the process works today and why it works the way it does
156) A manager is responsible for directing 30 people. This is his:
a. Span of control
b. Control span
c. Matrix organization
d. Organization structure
157) A “market-oriented” organization may be organized around which of the following?
a. Customer groups
b. Geographical areas
c. Projects
d. Processes
158) Which of the below are process improvement methods?
a. Value stream mapping
b. Statistical analysis and control
c. Process simulation
d. Benchmarking
159) Your colleague wants some tips from you about making changes to processes in order to improve them. Which of the below can you suggest?
a. Analysis of a process to identify and remove activities that do not add value to a stakeholder, where possible
b. Reduction of the time required to complete a process (by reducing the time to perform a task or the wait time between tasks)
c. Improving interfaces or handoffs between roles and organizational units to remove errors
d. Reduction or elimination of bottlenecks and backlogs
160) Which of the below types of prototypes extends the initial interface requirements into a fully functioning system and requires a specialized prototyping tool or language?
a. Horizontal prototype
b. Vertical prototype
c. Evolutionary prototype
d. “Throw-away” prototype
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